Shipping policy
At nutrafol, we are committed to processing and delivering your orders as quickly and efficiently as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment is successfully confirmed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During high order volume periods, processing times may be slightly delayed.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
Occasionally, we may offer free shipping promotions, which will be clearly displayed on our website.
Estimated Delivery Times
United States
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–5 business days (if available)
International Shipping (if applicable)
- Standard International Shipping: 7–21 business days
Delivery times are estimates only and are not guaranteed due to potential carrier or customs delays.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Tracking updates may take 24–48 hours to appear in the carrier system.
Customs, Duties & Taxes
For international orders, customers are responsible for any customs duties, import taxes, or additional fees required by their country.
These fees are not included in product or shipping costs unless otherwise stated.
Shipping Delays
While we strive for timely delivery, delays may occur due to factors outside our control, including:
- Weather conditions
- Carrier delays
- Customs inspections
- Public holidays
- Incorrect shipping information
We are not responsible for delays caused by shipping carriers.
Incorrect Address
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of delivery.
Please include:
- Order number
- Description of the issue
- Photos (if applicable)
We will assist in investigating the issue with the carrier and provide a suitable resolution.
Delivery Confirmation
Once a package is marked as delivered by the carrier, responsibility transfers to the customer. If there is an issue with delivery, please contact the carrier first and then reach out to our support team.
Contact Us
If you have any questions about this Shipping Policy, please contact us:
nutrafol
Website: https://nutrrafol.online
Email: support@nutrrafol.online
Phone: +1 332-564-5658
Address:
315 N Tejon St
Colorado Springs, CO 80903
United States
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)